Frequently Asked Questions

Orders can be placed directly through our online shop.

We’d love to work with you. Please email us at hello@cairnspring.com to get started.

Shipping timelines vary by location, but most orders arrive within a few business days after fulfillment. We ship out orders 2-5 days after the order has been placed. Orders are available to ship via UPS or USPS, depending on your shipping location. Available shipping options will populate once you input your address. Please note: *UPS Ground and USPS Priority do not guarantee their ship timelines* and their dates are only estimated. Once your order ships you will receive a tracking number via email which you can check to follow the timing and progress of your package. (Please check your spam folder if you don’t see an email from us!)

At this time, we ship within the United States only.

Local pickup is currently available on Saturdays from 10 AM–1 PM. If you’re unable to make that window, reach out and we’ll do our best to accommodate.

Not at this time.

Shipping costs vary depending on destination and order size. Rates are calculated at checkout.

Email us as soon as possible at hello@cairnspring.com and we’ll try to update your order before it ships.

If your order arrives compromised, please contact us at hello@cairnspring.com with a photo and we’ll make it right.

We’d love to learn about your organization and what type of donation you are looking for. Please email us at hello@cairnspring.com to share the details.

We typically do not offer monetary sponsorships, but would love to learn if sending product makes sense. Please email us at hello@cairnspring.com to share the details.

Yes, we do. Please email us at hello@cairnspring.com to share the details.

Both are grown with care by our partner farmers. Organic follows USDA certified organic standards, while our conventional flours are regeneratively grown with a focus on soil health and long-term sustainability.

Shelf life depends on the type of flour and storage conditions. We recommend storing flour in a cool, dry place and using it within a few months for optimal freshness. Our flours are best when fresh and used within 10-12 months of their mill date.

No—our whole grain flours are unsifted.

Because we intentionally incorporate all three parts of the wheatberry into our flours, our flours retain their natural fiber and nutrient content.

We suggest incorporating whole grain flours, which digest more slowly and offer a more balanced nutritional profile. Whole grain flour has a lower glycemic index. If you are focusing on glycemic intake we recommend using a blend with 80% Whole Grain and 20% T85.

No.

It means there are no additives our enrichments in our flour. Our milling process retains the natural nutrition that resides in the bran and germ.

We focus on quality at every step—from soil to milling—to deliver flour with exceptional flavor and nutritional integrity. Our fresh flour is naturally nutritious. Commodity white and whole wheat flours strip out the bran and germ which contain the nutrition from grains. As a result they must use additives to supplement the nutritional values in their product. We think the nutrition that occurs naturally is better.

Not at this time.

Not at this time.