Ordering + Logistics
General + Nutrition
Ordering + Logistics
- How do I place an order?
- It’s easy! Just visit our shop page and choose your flour, size, and whether you would like us to your ship or” pick it up”
- When will my order arrive at my house after ordering?
- We ship all orders via UPS Ground (?) for delivery in 2-5 business days based on the distance of your location from Washington State. Once your order ships you will receive a tracking number via email which you can check to follow the progress of your package. (Please check your spam folder if you don’t see an email from us!)
- Do you ship internationally?
- At this time we do not ship internationally. If you have a US based forwarding address, we can ship to that address.
- Why isn’t my free shipping applied when I use a discount code?
- Free shipping applies for orders over $50 after all discounts and fees are applied. If your order falls below $50 after applying a discount code you must add more product to hit the $50 total to qualify for free shipping
- I am not available Saturday for local pickup, can I come another time?
- Our primary pick up window at the Mill is Saturdays between 10am-1pm. If you absolutely cannot come on a Saturday, send an email to hello@cairnspring.com and let us see what we can arrange to accommodate your schedule..
- Do you offer gift cards?
- Yes we do. Please send an email to hello@cairnspring.com and we can fulfill your request.
- I own a bakery and want to start a wholesale account; how do I go about this?
- Please send an email to orders@cairnspring.com and we will get you set up.
- What are shipping costs for 50lb bags?
- This is calculated based on your location
- I accidentally sent you the wrong address, how do I go about correcting this?
- Please email hello@cairnspring.com or call 360-812-2052 as soon as possible. Unfortunately we can not guarantee that we can update a delivery address after an order has shipped, and are not responsible for orders shipped to the wrong address when supplied by the customer.
- I received my shipment with a hole in the bag, how do I get new flour?
- Sorry about that. Please send an email with your contact information and a description of what happened and we will address the situation asap. Please send the email to hello@cairnspring.com.
General + Nutrition
- What is the difference between Conventional and Organic?
- Organic products are grown using farming practices that meet the national USDA certification standards.
- How long do conventional and organic products last? All purpose and Bread flour?
- Our flours are best when fresh and used within 10-12 months of their mill date. Best stored in a cool and dry location.
- Are your whole grain flours sifted?
- Our whole grain flours are not sifted
- If the stone milling process preserves the amount of bran and germ, does this mean that all your flour has more fiber?
- Yes our stone milling process is intentionally designed to retain more of the bran and most of the germ. As a result our flour is more naturally nutritious and has higher fiber than industrial white flour.
- What is a blend of flour you would recommend for someone who focused on low glycemic intake?
- Whole grain flour has a lower glycemic index. If you are focusing on glycemic intake we recommend using a blend with 80% Whole grain and 20% T85.
- Are any of your flours gluten free?
- We currently do not offer a gluten free flour.
- What does naturally nutritious mean?
- It means there are no additives in our flour. Our milling process retains the natural nutrition that resides in the bran and germ.
- Are your flours healthier than other flours?
- Our fresh flour is naturally nutritious. Commodity white and whole wheat flours strip out the bran and germ which contain the nutrition from grains. As a result they have to use additives to supplement the nutritional values in their product. We think the nutrition that occurs naturally is better.
- Do you sell wheat berries?
- Not at this time.
- Do you sell starter?
- Not at this time.
If your question wasn't answered above, please email hello@cairnspring.com