Ordering + Logistics
General + Nutrition
Ordering + Logistics
- How do I place an order?
- It’s easy! Just visit our shop page and choose your flour, size, and whether you would like us to your ship or” pick it up”
- When will my order arrive at my house after ordering?
- We ship out orders 2-5 days after the order has been placed. Orders are available to ship via UPS or USPS, depending on your shipping location. Available shipping options will populate once you input your address. Please note: *UPS Ground and USPS Priority do not guarantee their ship timelines* and their dates are only estimated. Once your order ships you will receive a tracking number via email which you can check to follow the timing and progress of your package. (Please check your spam folder if you don’t see an email from us!)
- Do you ship internationally?
- At this time we do not ship internationally. If you have a US based forwarding address, we can ship to that address.
- I am not available Saturday for local pickup, can I come another time?
- Our primary pick up window at the Mill is Saturdays between 10am-1pm. If you absolutely cannot come on a Saturday, send an email to hello@cairnspring.com and let us see what we can arrange to accommodate your schedule..
- Do you offer gift cards?
- Not at this time.
- I own a bakery and want to start a wholesale account; how do I go about this?
- Please send an email to orders@cairnspring.com and we will get you set up.
- What are shipping costs for 50lb bags?
- This is calculated based on your location
- I accidentally sent you the wrong address, how do I go about correcting this?
- Please email hello@cairnspring.com or call 360-812-2052 as soon as possible. Unfortunately we can not guarantee that we can update a delivery address after an order has shipped, and are not responsible for orders shipped to the wrong address when supplied by the customer.
- I received my shipment with a hole in the bag, how do I get new flour?
- Sorry about that. Please send an email with your contact information and a description of what happened and we will address the situation asap. Please send the email to hello@cairnspring.com.
General + Nutrition
- What is the difference between Conventional and Organic?
- Organic products are grown using farming practices that meet the national USDA certification standards.
- How long do conventional and organic products last? All purpose and Bread flour?
- Our flours are best when fresh and used within 10-12 months of their mill date. Best stored in a cool and dry location.
- Are your whole grain flours sifted?
- Our whole grain flours are not sifted
- If the stone milling process preserves the amount of bran and germ, does this mean that all your flour has more fiber?
- Yes our stone milling process is intentionally designed to retain more of the bran and most of the germ. As a result our flour is more naturally nutritious and has higher fiber than industrial white flour.
- What is a blend of flour you would recommend for someone who focused on low glycemic intake?
- Whole grain flour has a lower glycemic index. If you are focusing on glycemic intake we recommend using a blend with 80% Whole grain and 20% T85.
- Are any of your flours gluten free?
- We currently do not offer a gluten free flour.
- What does naturally nutritious mean?
- It means there are no additives in our flour. Our milling process retains the natural nutrition that resides in the bran and germ.
- Are your flours healthier than other flours?
- Our fresh flour is naturally nutritious. Commodity white and whole wheat flours strip out the bran and germ which contain the nutrition from grains. As a result they have to use additives to supplement the nutritional values in their product. We think the nutrition that occurs naturally is better.
- Do you sell wheat berries?
- Not at this time.
- Do you sell starter?
- Not at this time.
If your question wasn't answered above, please email hello@cairnspring.com